2026 private beta: reserve your spot

Resources

Downloads, documentation and tools to integrate our solutions.
Everything you need to get started quickly.

Tools

Remote access tool for technical support.

RustDesk

Lets our technical support team assist you on your computer

Important Note

This remote access tool should only be used with the assistance of our support team. Never install this kind of software at the request of an unidentified third party.

Remote assistance

Our technical support uses RustDesk. Only install this tool when an Oxemis technician asks you to.

  1. 1

    Download RustDesk

    Download for Windows
  2. 2

    Run the downloaded file

    No configuration is required.

  1. 1

    Download and install RustDesk

    Open the downloaded file, drag RustDesk into the Applications folder, then launch it.

    Download for macOS
  2. 2

    Click the three dots ⋮ next to your ID

  3. 3

    Open the Network tab

  4. 4

    Click Unlock network settings

    You may be asked for your Mac password.

  5. 5

    Click ID/Relay Server

  6. 6

    Copy the Oxemis server configuration

  7. 7

    Click the Paste button

    The clipboard icon at the top right of the window: the fields are filled in automatically.

  8. 8

    Click OK

You’re all set! Give your technician the ID and password displayed by RustDesk.