Our Privacy Commitment
Oxemis SARL, located at 132 allée Hélène Boucher 59118 Wambrechies (RCS Lille Métropole 478795958), is committed to protecting your personal data as Data Controller, in accordance with GDPR and French legislation.
For any questions regarding your personal data, contact our DPO: dpo@oxemis.com
Personal Data Collected
We collect the following information:
- Identification Data: surname, first name, position
- Contact Details: address, phone, email
- Technical Data:
- IP addresses
- Device identifiers
- Connection logs
- Cookies
- Usage Data:
- Transaction history
- Product performance
- Support interactions
Legal Basis for Processing
We process your data on the following bases:
- Contractual Performance: Necessary for providing our services
- Legitimate Interest: Service improvement and security
- Legal Obligations: Regulatory compliance
- Consent: For specific processing, revocable at any time
Processing Purposes
Your data is used for:
- Rights Management: Facilitating the exercise of your GDPR rights
- Customer Relations:
- Satisfaction surveys
- Technical support
- Incident management
- Communication: Information about our services and offers
- Commercial Management:
- Customer accounts
- Orders
- Payments
- Continuous Improvement:
- Statistics
- Service optimization
- Product quality
Recipients of Your Data
Your personal data is processed by authorised Oxemis staff and remains strictly confidential. Under no circumstances is it transferred, sold or rented to third parties.
To run our services, it is hosted by technical providers who act solely on our instructions and are contractually bound to confidentiality and security: OVHcloud and Scaleway, on dedicated servers located in France and the European Union. None of your data is exported outside the European Union.
Protection of Your Data
Security
- Exclusive hosting in the EU
- Strict technical and organizational measures
- Regular staff training
- Confidentiality commitment
Retention
- Duration limited to processing purposes
- Compliance with legal deadlines:
- 10 years for accounting
- 3 years after relationship end for prospecting
- Specific deadlines according to regulations
Your Rights
You have the following rights:
- ✓ Access to your data
- ✓ Rectification of information
- ✓ Erasure (right to be forgotten)
- ✓ Processing limitation
- ✓ Data portability
- ✓ Processing objection
- ✓ Consent withdrawal
- ✓ Post-mortem directives
To exercise your rights: dpo@oxemis.com
You can also file a complaint with the CNIL.
Confidentiality Commitment
We commit to:
- Never sell your data
- Maintain its confidentiality
- Ensure its security
- Comply with regulations
- Be transparent about its use
Last updated: October 2026